Services
ICBC Counselling & Accident Recovery
Wellness Talks Health Centre is an ICBC-approved provider. Eligible clients receive up to 12 complimentary counselling sessions after a motor vehicle accident — with no out-of-pocket cost.
How Wellness Talks Can Help
If you have been in a motor vehicle accident in British Columbia, you are eligible for counselling support under ICBC's Enhanced Care coverage — and at Wellness Talks Health Centre, you pay nothing out of pocket. We bill ICBC directly on your behalf.
Eligible clients receive up to 12 complimentary counselling sessions within the first 12 weeks post-accident. Additional sessions may be approved with a treatment plan. You do not need a lawyer or a doctor's referral to begin — just an ICBC claim number.
Our counsellors are experienced in post-accident mental health and use Trauma-Focused Cognitive Behavioural Therapy (TF-CBT), EMDR, and Somatic Experiencing to treat the psychological impact of collisions: PTSD, driving anxiety, flashbacks, sleep disruption, pain-related distress, irritability, and the identity loss that can follow injury.
We are listed on the ICBC Recovery Network and have supported hundreds of clients through accident recovery. Our team handles the paperwork so you can focus on healing.
Sessions are offered in person at our Downtown Vancouver clinic (5 minutes from Waterfront Station) and virtually throughout BC. Call us at 778-879-8255 with your claim number and we will get you booked in quickly.
How it Works
Your first session is a chance to tell us what has been happening and what you want to be different. Your counsellor will listen carefully, ask thoughtful questions, and — together with you — shape the work from there.
Sessions are available in 50, 70, or 90 minute options, depending on your needs and whether you are attending individually or with a partner or family. Most clients see their counsellor weekly or bi-weekly at first, with spacing lengthening as things settle. Pacing is collaborative: you are never pushed beyond what your nervous system can hold.
Between sessions, your counsellor may suggest simple practices to try at home — journalling prompts, conversations to have, grounding exercises, or readings. Nothing is mandatory; everything is offered.
Specialized Support Includes
- Motor Vehicle Accident Recovery
- ICBC Claims Support
- 12 Complimentary Sessions
- No Out-of-Pocket Cost
Why it Works — Evidence-Based Approaches
We use therapies with strong research backing — chosen to fit you, not the other way around. Your counsellor will explain the rationale for what they suggest, and adjust based on what moves the needle for you.
- Trauma-Focused CBT
- EMDR
- Somatic Experiencing
What to Expect
Sessions are held at our Downtown Vancouver clinic — Unit #604, 402 West Pender Street — a five-minute walk from Waterfront Station. The space is designed to feel calm, inclusive, and unhurried.
We accept direct billing from most major extended health plans (Pacific Blue Cross, Sun Life, Canada Life, Manulife, Green Shield, and more). Rates are visible inside Jane App before you book.
Not sure which counsellor is right for you? Book a free 15-minute consultation and we will help you find the right fit.
Location & Virtual Options
Available in-person at our Downtown Vancouver clinic (402 West Pender Street, a 5-minute walk from Waterfront Station) or via secure video across British Columbia.
Clients frequently travel from Gastown, Yaletown, Coal Harbour, Mount Pleasant, Kitsilano, and Burnaby, with virtual sessions reaching clients across Richmond, Coquitlam, Langley, Abbotsford, and the Fraser Valley.
Virtual sessions are held at the same rate as in-person work and are eligible for direct billing where your plan allows.
Ready to Begin?
Book a session with a counsellor who fits your needs. Sessions are available in person in Downtown Vancouver and virtually throughout BC.
Meet the counsellors for this service
Esha Shoker
MACP, RCC · Founder & Clinical Director
Esha is the Founder and Clinical Director of Wellness Talks Health Centre. With 9+ years of clinical practice and 16+ years in the behavioural sciences, she supports adults, couples, and families with anxiety, burnout, chronic pain, ICBC trauma, relationship conflict, cultural identity, and major life transitions. Sessions in English, Punjabi, and Hindi.
- English
- Punjabi
- Hindi
Lynsey Dobbie
MACP, RCC · Senior Counsellor
Lynsey is a Registered Clinical Counsellor with 10+ years of experience in psychology and relational communication. She supports individuals, couples, and families navigating relationship conflict, anxiety, attachment wounds, fertility and postpartum transitions, perimenopause, grief, family stress, and major life changes.
- English